CoolStuffInc.com uses a number of distributors instead of relying on a single distributor to get product on time. We will always attempt to fill each and every order. For reasons beyond our control delays, augmentations, or cancellations may be necessary.
In situations where manufacturers release product in waves or partial quantities we will ship the oldest pre-orders first. Orders ship in the order that they are placed, i.e. oldest orders are shipped first.
All pre-orders require full payment at the time the pre-order is placed. If the customer wishes to change or cancel their pre-order before shipment, we will refund the full amount paid. We reserve the right to cancel any orders for any reason at any time. If we need to cancel an order we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation.
We reserve the right to change our prices at any time. Sets, and other products that we assemble, do not have a guaranteed pre-order price. If a price increase occurs we will notify you via email. If we do not receive a response we will cancel your order, refunding the full amount paid.
Communication is very important to us; please contact us if you have any questions.