CoolStuffInc.com

Black Friday Madness: Part II
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FAQ

  1. Do you ship to my country?
  2. How do you handle customs declarations for my country?
  3. What is the shipping status on my order?
  4. How does the "Ship It Later" shipping option work?
  5. Can you send me a tracking number?
  6. Why doesn't my tracking number work?
  7. What are customer rewards?
  8. Do you buy cards? How do I sell cards to you?
  9. What payment options are available?
  10. How does "Buy 1 Get X Free" work?
  11. What about the accessibility of your website?
  1. Do you ship to my country?

    Click here to view a comprehensive list of countries we ship to.

  2. How do you handle customs declarations for my country?

    Due to the differences by country and order we handle this on a case by case basis. Please email info@coolstuffinc.com to get the best answer for your potential order.

  3. What is the shipping status on my order?

    To view the status of your order, you must first log in to your account. Next, click the View My Account link at the top right-hand corner of the website. Finally, look under the Recent Orders heading to view the five most recent orders, or click the View Full Order History link to view your full order history.

  4. How does the "Ship It Later" shipping option work?

    This service provides you tools to hold purchased items until you decide to ship them. There are a few guidelines for this option:

    Guildline #1 - Hold Times
    When you hold preorder items, those items must ship within 6 months of the date of release.
    When you hold in-stock items, those items must ship within 6 months of the hold.

    Guideline #2 - Abuse
    Excessive abuse will result in removal of the ability to use this feature of the website. What defines 'excessive abuse' will be up to our discretion, but if it feels like abuse, it probably is.

    Guildline #3 - Changes
    We reserve the right to make any changes or adjustments to this service, policy, and details there-in. If we decide to remove or change the service to a great degree, you will have 30 days after announcement to adjust any of your hold orders.

    You'll be able to review and find your current hold orders on your My Account page.

  5. Can you send me a tracking number?

    If you ordered with FedEx or UPS we will automatically send you a tracking number when we ship your order. If you don't receive it but your order says it's been shipped please email us to let us know. Also, check your email program to make sure it's not blocking the email as spam.

  6. Why doesn't my tracking number work?

    Tracking numbers take time to get into the FedEx or UPS system, occasionally this can take as long as 12 hours but often it's much shorter. If it doesn't work the day after we've emailed it to you please email us to let us know.

  7. What are customer rewards?

    Customers who purchase from us earn discounts on all of their future orders. Click here for more detailed information on customer rewards.

  8. Do you buy cards? How do I sell cards to you?

    Yes. Click here to view our buy list and get more detailed information about our buying process.

  9. What payment options are available?

    Visa, Mastercard, American Express, Discover, Paypal, Money Orders and Checks. Click here for more detailed information on payment options.

  10. How does "Buy 1 Get X Free" work?

    If you order 1, you'll receive X additional copies. So, if you add one item to your cart that is Buy 1 Get 3 Free, you can expect to recieve four (i.e. 1 + 3 additional copies) in the mail. We do this because it is common to order a play set of these cards; and it allows us to sell them to you at a lower price.

  11. What about the accessibility of your website?

    Click here for more details.

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If you have a question after reading our articles—Conditions Of Use, Privacy, Return Policy—and FAQs, a comment about our site/service, or you just want to say hello, fill out our contact form below and we will contact you shortly.

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Contact Information

CoolStuffInc.com
8550 S. US Hwy 17-92
Maitland, FL 32751

Customer service hours are 8am-5pm EST, Monday through Friday.


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